Conditions

MASS-ZONE STORE REGULATIONS

 

1. DEFINITIONS

 

1. Customer - a natural person, legal person or organizational unit that is not a legal person, to whom special regulations grant legal capacity, who places an Order within the Store.
2. Civil Code - Act of 23 April 1964. Civil Code (consolidated text Journal of Laws of 2023, item 1610 as amended).
3. Account - virtual Customer's account in the Store, through which the Customer enters and manages data, as well as receives information or messages from the Company.
4. Newsletter - information sent to the Customer electronically via e-mail or SMS messages, in particular an informational bulletin, commercial and marketing information, including discounts and promotions for direct marketing purposes, as well as information about changes in the functionality of the Store.
5. Regulations - these electronic services regulations within the GlobalSell sp. z o.o. Store.
6. Store - an internet service available at mass-zone.eu, through which the Customer can place Orders in particular.
7. Company - GlobalSell sp. z o.o. based in Bolesławiec (ul. Chopina 19, 59-700 Bolesławiec), registered by the District Court for Wrocław Fabryczna in Wrocław, IX Economic Department of the National Court Register (KRS) under number 0001055286, tax identification number (NIP): 6121872334, share capital of 50,000.00 PLN.
8. Goods - products presented in the Store.
9. Content - data or information created or provided by the Customer within the Store, which are: opinions, reviews or comments, especially about Goods, Store, or other Customers.
10. Agreement - a sale agreement of Goods within the meaning of the Civil Code, concluded between mass-zone.eu and the Customer, made using the internet service of the Store.
11. Consumer Rights Act - Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).
12. Act on the provision of electronic services - Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended).
13. Order - Customer's declaration of will, directly aimed at concluding the Agreement, specifying in particular the type and quantity of Goods.

2. CONTACT

The customer has the right to contact the Company at any time through:

a. phone contact: +48 668 207 096,
b. email message: [email protected],
c. messenger: live chat on the Store's website,
d. Messenger (app): Skype: www.mass-zone.eu.

 

3. GENERAL PROVISIONS

1. This Regulation establishes the rules for using the Store available at https://mass-zone.eu.
2. The mass-zone.eu Store, operating at mass-zone.eu, is managed by the Company.
3. This Regulation is the regulation referred to in art. 8 of the Act of 18 July 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2020, item 344). Within the types and scope of services provided by the Company, the Customer has the possibility in particular to:

a. browse the content of the Store,
b. subscribe and use the Newsletter service,
c. create and use a Customer Account,
d. place Orders.

4. This Regulation specifies in particular: a. the rules for registering and using an account within the Store, b. the conditions and rules for placing Orders electronically within the Store, c. the rules for entering into Sales Agreements using services provided within the Store.
5. The use of the Store is possible provided that the teleinformatics system used by the Client meets the following minimum technical requirements: having a computer or other electronic device with access to the Internet, Internet connection, having an internet browser, having an active email address.
6. In order to use the Store, the Client should independently obtain access to a computer workstation or end device with Internet access.
7. The mass-zone.eu Store does not sell products that require the buyer to be of legal age, however, in accordance with applicable law, mass-zone.eu reserves the right to limit the provision of services through the Store to persons who have reached the age of 18. In such a case, potential Clients will be notified of this.
8. Customers can access this Regulation at any time through a link provided on the main page of the mass-zone.eu Store and download and print it.

 

4. RULES OF USING THE STORE

1. Registering an Account within the Store is optional. The Client can place an order without registering an Account in the Store, after familiarizing themselves with this Regulations and accepting it.
2. Registering an Account is done by filling out and accepting the registration form, available on one of the Store's websites.
3. The condition for registration is agreeing to the content of the Regulations and providing personal data marked as mandatory.
4. The Company may deprive the Client of the right to use the Store, as well as limit their access to part or all of the Store's resources, with immediate effect, in case of the Client's violation of the Regulations, especially when the Client:

a. provided during registration in the Store information that is untrue, inaccurate, or outdated, misleading, or violates the rights of third parties,
b. commits through the Store a violation of the personal rights of third parties, especially the personal rights of other Store customers,
c. engages in other behaviors that will be considered by mass-zone.eu as behaviors inconsistent with applicable law or general principles of using the Internet or damaging the reputation of mass-zone.eu (described in more detail in the paragraph of the Regulations: "USER STORE CONTENT").

5. In order to ensure the security of communication and data transmission in connection with the services provided within the Store, the Store takes technical and organizational measures appropriate to the level of security threats of the services provided, especially measures to prevent unauthorized acquisition and modification of personal data transmitted over the Internet.
6. The Client is obliged in particular to:

a. use the Store in a way that does not disrupt its operation, especially by using specific software or devices,
b. use the Store in a way that is not burdensome for other customers and for mass-zone.eu,
c. use all content posted within the Store only for their own personal use,
d. use the Store in accordance with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as with the general principles of using the Internet.

 

5. SALES AGREEMENT PROCEDURE (ORDERS)

1. The Store presents goods within the meaning of the Act of 11 March 2004 on goods and services tax (consolidated text: Journal of Laws of 2023, item 1570 as amended), which are finished products or commercial goods.
2. The possibility of placing an Order in the Store is available 24 hours a day, 7 days a week.
3. Orders can be placed through:

a. the Store's website,
b. telephone contact at +48 668 207 098,
c. email to [email protected],
d. live chat on the Store's website, e. WhatsApp.

4.In order to conclude the Agreement through the Store, you must go to the Store's website (https://mass-zone.eu), choose the Goods, provide the required data and information, accept and check the necessary consents, confirm placing the Order, and perform other technical actions based on the messages displayed to the Customer and information available on the Store's website.
5. The Customer selects the ordered Goods by adding them to the cart.
6. When placing an Order - until the button confirming the Order is pressed - the Customer has the option to modify the entered data and the scope of the selected Goods. To do this, follow the messages displayed to the Customer and the information available on the website.
7. After the Customer using the Store provides all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include, among other things, a description of the selected Goods or services, the total price, and all other costs.
8. In order to send the Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory, and press the button confirming the Order.
9. Information about the Goods provided on the Store's website constitutes an offer within the meaning of Article 66 of the Civil Code. Placing an Order by the Customer constitutes a declaration of intent to conclude an agreement with mass-zone.eu, in accordance with the content of the Regulations. The agreement is considered concluded from the moment the Customer's Order enters the Store's IT system, provided that the Order is in accordance with the Regulations. After the conclusion of the agreement, the Customer receives an email confirming all the essential elements of the Order.
10. The Agreement is concluded in Polish, English, in accordance with the content of the Regulations.
 

6. DELIVERY

1. The delivery of Goods takes place to the address specified by the Customer during the order placement.
2. The delivery of ordered Goods is carried out through:

a. DPD (European Union countries),
b. Inpost (Poland) - Paczkomaty 24/7 (Poland),
c. Orlen paczka (Poland),
d. Poczta Polska (worldwide),
e. Royal Mail (United Kingdom),
f. Hermes (United Kingdom),
g. SAMEDAY (Romania),
h. SPRINTER (Hungary),
i. Mondial Relay (France),
j. Colissimo (France).

3.It is possible to personally collect the ordered Goods at our store: Globalsell sp. z o.o., ul. Kopernika 4, 59-700 Bolesławiec, Poland, from Monday to Friday from 13:00 to 14:45 (excluding public holidays). After paying for the order placed on the store's website, the Company will inform by email that the order is ready for collection.
4.Estimated delivery time:

a. DPD - 1-2 working days,
b. Orlen paczka: 2-5 working days,
c. Inpost Courier: 1-3 working days,
d. Inpost Paczkomaty 24/7: 1-3 working days,
e. Poczta Polska: 2-4 working days,
f. International delivery times: DPD (European Union countries): 2-7 working days,
g. Poczta Polska: 4-30 working days,
h. Royal Mail (United Kingdom): 6-12 working days,
i. Hermes (United Kingdom): 6-12 working days,
j. SAMEDAY (Romania): 3-5 working days,
k. SPRINTER (Hungary): 3-5 working days,
l. Mondial Relay (France): 2-6 working days,
m. Colissimo (France): 2-6 working days.

5.The shipping price list is available in the "delivery cost" tab: https://mass-zone.eu/cennik wysyłek-pm-65.html. Cash on delivery is an additional cost for each carrier, as stated in the link above.
6. Additionally, delivery costs will be indicated during the order placement.
7. If the seller receives payment in advance (including cash on delivery), they retain ownership rights to the delivered Goods until full payment of the purchase price is made.
8. For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, for which the Company is not responsible and which are borne by the Customer. These may include costs related to transferring funds by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in connection with fund transfers if delivery is not made to a country outside the European Union, but the Customer makes payment from a country outside the European Union.
9. Order shipments are processed on working days from Monday to Friday.
10. Estimated shipping times for specific Goods are presented on the product page, in the online store's virtual cart, or in the order confirmation. In the event of justified circumstances, the order processing and handover of Goods to the carrier for delivery may be extended, but in no case longer than the deadlines stipulated by Polish law, i.e. 30 days.
11. Preservation, safeguarding, and sharing of documents, data, and information regarding the Order and Terms and Conditions is done through email. Previous Orders can be viewed within your account after logging in.

 

7. PRICES AND PAYMENT METHODS

1. Prices of Goods are listed in Polish zloty and include all components, including VAT (with the rate specified), customs duty, and any other components.
2. In the case of promotions or discounts on Goods in the Store, the lowest price of the Goods within 30 days or from the date of introduction of the Goods (in the case of goods introduced in less than 30 days) is stated next to the listed price of the Goods.
3. The Customer has the option to pay for the Order:

a. by bank transfer,
b. on delivery,
c. via payment through the Przelewy24 system,
d. via payment through the PayPal system,
e. via payment through the stripe system.

4. The credit card will be charged at the time the Order is placed.
5. In the case of payment by bank transfer, the payment deadline is indefinite.
6. In the event of a successful Order placement, failure to pay within 5 days will result in the cancellation of the placed Order.
7. The Customer consents to receiving invoices in electronic form. The moment of delivery of the invoice or bill is considered to be the moment of sending an email message with the invoice or bill from the Company's electronic mailbox server to the email address provided by the User.
8. Prices of Goods in the Store for consumers or individuals with consumer rights are not subject to individual customization for a specific consumer, especially using algorithms based on the User's actions or their automated decision-making.



 

8. ACCOUNT

1. Account registration is done through the registration form available in the Store.
2. Logging into the Account is done using the functionalities provided by the Company in the Store - it is required to provide login data that the Customer provided during the registration of the Account.
3. To effectively register the Account, it is required to fill in specific text fields, marked with the symbol "*" (asterisks).
4. After entering into the Account Management Agreement, the Customer has the right to log in to the Account in the Store using the data provided during registration, such as email address or username (nick) and password assigned to the Account.
5. Registration in the Store is voluntary and free of charge.
6. The Customer should have only one Account in the Store.
7. The Company provides Customers with access to their personal data and allows them to correct and complete it.
8. The Company has the right to suspend or block Customer Accounts in case the Customer violates the provisions of the Terms and Conditions, generally applicable laws, rules of social coexistence, or acts to the detriment of other Customers, the company, or its employees, as well as in case of justified circumstances.
9. All functionalities and tabs available on the Store and Account may be changed in terms of their content and scope, added or removed, as well as temporarily suspended or access to them may be restricted at the sole discretion of the Company, in case of a justified interest of the Company.
10. The Customer undertakes, under the Terms and Conditions, not to disclose the login and password to their Account to third parties.
11. The Customer declares that the data provided in the Account registration form is complete, up-to-date, accurate, and corresponds to reality.
12. The Customer can resign from the Account service at any time without giving a reason and without incurring costs, through the functionalities available in the Store (Customer Account panel) or by sending an email to: [email protected].

 

9. NEWSLETTER

1. The Newsletter service is provided by the Company after obtaining additional consent in the Store, via email or SMS.
2. The Newsletter service is provided free of charge for an indefinite period, until the Customer decides to unsubscribe from the Newsletter service or until the Company decides to suspend sending the Newsletter.
3. Messages sent as part of the Newsletter contain information about the products and services offered by the Company or its partners.
4. Each message sent as part of the Newsletter will also include information about the sender of the message.
5. The Customer has the option to unsubscribe from the Newsletter at any time without giving a reason and without incurring costs, by sending an email to: [email protected].
6. More information about the entity responsible for sending the Newsletter and its data can be found in the privacy policy, available at: https://mass-zone.eu/polityka-prywatnosci-pm-17.html.

 

 

10. RIGHT OF WITHDRAWAL FROM THE CONTRACT (RETURN OF GOODS)

1. Customers, who are consumers or individuals with consumer rights, have the right to withdraw from the Contract (sale of Goods) within 14 days without providing any reason. The deadline for withdrawal from the Contract expires after 14 days from the day on which you acquire the goods, or on which a third party other than the carrier and indicated by you acquires the goods.
2. To exercise the right of withdrawal from the Contract, you must inform the Company (Globalsell sp. z o.o., ul. Chopina 19, 59-700 Bolesławiec, [email protected], Phone: +48 668 207 098) of your decision to withdraw from this Contract by means of a clear statement through:

a. telephone contact at +48 668 207 096,
b. email message to [email protected],
c. Client Account at the Store: go to the "Complaint Report" section and then choose the order for which the Customer wants to submit a complaint). You can use the withdrawal form template, but this is not mandatory (Attachment no. 2 to the Terms and Conditions).

3. To meet the deadline for withdrawal from the Contract, it is sufficient to send information regarding the exercise of your right to withdraw from the Contract before the expiration of the withdrawal period.
4. The Company will immediately confirm receipt of the statement of withdrawal from the Contract via email.

 

11. CONSEQUENCES OF WITHDRAWAL FROM THE AGREEMENT

1. In case of withdrawal from this Agreement, the Company will refund to you all payments received from you, including the costs of delivering the goods (excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately, and in any case no later than 14 days from the day on which the Company received the returned Goods. The Company will make the refund using the same payment methods used by you in the initial transaction, unless you have expressly agreed to a different solution. In any case, you will not incur any fees in connection with the refund.
2. Please return or hand over the Goods to the Company immediately, and in any case no later than 14 days from the day on which you informed us of the withdrawal from this Agreement. The deadline is met if you send back the goods before the expiry of the 14-day period. You will have to bear the direct costs of returning the goods. You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
3. The right to withdraw from the agreement does not apply to consumers who are not residents of a European Union member state at the time of entering into the Agreement, and whose sole residence and delivery address are outside the European Union at the time of entering into the Agreement.
4. A consumer who is subject to European Union law has the right to use the withdrawal form attached as Annex 2 to the Terms and Conditions.

 

12. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. The right of withdrawal from the contract by the consumer is excluded in the following cases:

a. a contract where the price or remuneration depends on fluctuations in the financial market over which the trader has no control, and which may occur before the deadline for withdrawal from the contract,
b. a contract where the subject of performance is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individualized needs,
c. a contract where the subject of performance is an item liable to rapid deterioration or has a short shelf life,
d. a contract where the subject of performance is an item delivered in a sealed package, which cannot be returned after opening the package due to health or hygiene reasons, if the packaging has been opened after delivery,
e. a contract where the subject of performance is goods which, after delivery, due to their nature, become inseparably mixed with other items,
f. a contract in which the consumer explicitly requests the trader to come to him for urgent repairs or maintenance.

2. If the Company provides additional services other than those requested by the consumer, or supplies goods other than spare parts necessary for repairs or maintenance, the right of withdrawal from the contract applies to the additional services or goods.

 

13. COMPLAINTS REGARDING GOODS

1. The Company is liable towards the Consumer, as defined by the Civil Code of April 23, 1964 (consolidated text, Journal of Laws of 2023, item 1610, as amended), for non-compliance of the goods with the contract for defects of the Goods.
2. The Company's liability for warranty towards the Client who is a business entity is excluded in accordance with art. 558 § 1 of the Civil Code (returns of Goods purchased by business entities under a contract directly related to their business activities are not accepted if the contract indicates that it has a professional nature for that person).
3. Complaints should be directed to the address: Globalsell sp. z o.o., Chopina 19 Street, 59-700, Bolesławiec, [email protected].
4. In case of deficiencies or errors in the complaint notification, the Company may request the Client to complete or amend the complaint notification within a specified deadline.
5. The Company undertakes to consider each complaint within a period of 14 days. If the complaint is not considered by the Company within this period, it is deemed to be accepted.
6. All responses or complaint decisions are sent to the Client via email.
7. The Company is responsible for the warranty of the sold Goods under the conditions and for the period specified in the warranty card. If this period is not specified in the warranty card, the Company considers the warranty promptly, but no later than within 14 days from the date of the Goods delivery by the consumer. The manufacturer may bear independent responsibility for the warranty of the sold Goods under the conditions and for the period specified in the warranty card issued by the manufacturer. If the manufacturer's warranty document allows it, the Client may submit their claims under the warranty directly to an authorized service center, the address of which is provided in the warranty card. All Goods offered in the mass-zone.eu store are new, original, and free from defects.
8. If the Goods are not in conformity with the Contract, the Client may request repair or replacement. The Company may proceed with a replacement if the Client requests repair or the Company may carry out repairs if the Client requests a replacement, if bringing the Goods into conformity with the agreement in the manner chosen by the Client is not possible or would involve disproportionate costs for the Company. If repair and replacement are impossible or would involve disproportionate costs for the Company, it may refuse to bring the Goods into conformity with the Contract.
9. The Company carries out repairs or replacement in a timely manner from the moment it was informed by the Client of the lack of conformity with the Contract, but immediately upon receipt of the Goods from the Client, and without excessive inconvenience to the Client, taking into account the nature of the Goods and the purpose for which the Client purchased them.
10. The costs of repair or replacement, including in particular postage, transport, labor, and materials costs, are borne by the Company.
11. If the Goods continue to be non-compliant with the Contract, the Client may make a statement on price reduction or withdrawal from the Contract, in case:

a. the Company refused to bring the Goods into conformity with the Contract,
b. the Company did not bring the Goods into conformity with the Contract,
c. the lack of conformity of the Goods with the Contract persists, even though the Company tried to bring the Goods into conformity with the Contract,
d. the lack of conformity of the Goods with the Contract is so significant that it justifies reducing the price or withdrawing from the Contract without prior use of the right to repair or replacement,
e. it clearly follows from the circumstances or statements of the Company that it will not bring the Goods into conformity with the Contract in a reasonable time or without excessive inconvenience for the Client.

12. In the case of a refund based on a statement of price reduction or withdrawal from the Contract, the Company will refund the amount using the same payment method that was used for the Client's order payment or a previously agreed method of payment between the Company and the Client.
13. The Client is not entitled to withdraw from the Contract if the lack of conformity of the Goods with the Contract is insignificant.
14. The Company disassembles the Goods and reassembles them after repair or replacement, or instructs to perform these actions at its own cost, in case the Goods were installed before the lack of conformity with the Contract was revealed.
15. In the event of rejecting a complaint, the Client is obliged to indicate how they wish to receive the Goods at their own cost (personal pickup/sending the Goods to the Client at the Client's expense).
16. In case of disputes related to the complaints of the Goods, if the Consumer expresses a desire, they may use equivalent and lawful methods of resolving disputes before a court or out-of-court, such as the EU online dispute resolution platform at http://ec.europa.eu/consumers/odr/. Ultimately, the matter is decided by the court having jurisdiction.



 

14. CLAIMS REGARDING THE PROVISION OF ELECTRONIC SERVICES

1. The Company is responsible for the correct operation of the Store and the provision of other electronic services, to the extent that results from current technical knowledge, and undertakes to rectify any irregularities reported by Customers in a reasonable time.
2. Pursuant to Article 558 § 1 of the Civil Code, the Company's liability under the warranty towards a Customer who is a business entity is excluded (complaints from business entities entering into a contract directly related to their business activities, where the content of the contract indicates a professional nature for that person).
3. The Customer, who is a consumer, has the right to notify mass-zone.eu of any irregularities, interruptions in the functioning of the Store website or other services provided by the Company electronically (complaint).
4. Irregularities and complaints related to the operation of the Store or the Account service, or Newsletter, the Customer can report in writing to the address: Globalsell sp. z o.o., ul. Chopina 19, 59-700, Bolesławiec, or by email at: [email protected].
5. In the complaint, the Customer should provide their name, address for correspondence, type and date of occurrence of the irregularity related to the functioning of the Store.
6. In case of deficiencies or errors in the complaint notification, the Company may request the Customer to supplement or modify the complaint notification within a specified deadline in the request.
7. The Company undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.
8. This paragraph does not apply to complaints related to payments through a payment provider. In such a case, complaints should be submitted in a manner appropriate to the payment provider.
9. In the event of disputes related to complaints about Goods, if the Consumer expresses such a desire, they may use equivalent and legally compliant methods of out-of-court or judicial dispute resolution, e.g. through the EU ODR platform located at http://ec.europa.eu/consumers/odr/. Ultimately, the matter will be decided by the court having jurisdiction over the subject matter.

 

15. RESPONSIBILITY

1. The Company is not liable for interruptions in the availability of the Store due to reasons beyond the Company's control, in particular constituting force majeure (such as fires, floods, natural or weather disasters, pandemics, riots).
2. The Company is not responsible for any infringements of other persons' rights by the Customer regarding the protection of personal data.
3. The Company is not responsible for damages incurred by the Customer or third parties in connection with circumstances independent of the Company, such as force majeure or changes in legal regulations.
4. The Company is not responsible for the Customer's violation of regulations or other provisions relating to payment service providers.
5. If the Company incurs costs due to the fault of the Customer, such as failure to collect a shipment, unjustified complaint, return shipment in case of a rejected complaint or return of Goods, the Customer who is not a consumer is obliged to promptly reimburse the justified costs to the Company.

 

16. USER CONTENT IN THE STORE

1. The customer is prohibited from publishing in the Store any Content that violates applicable law, including the regulations of the Digital Services Act (DSA), the Terms and Conditions, or rules of social conduct, in particular:

a. promote fascist ideologies or other totalitarian forms of government,
b. incite non-acceptance and discrimination based on gender, sexual orientation, nationality, ethnicity, race, religion or lack of religious affiliation, or express praise for such hatred,
c. defame or insult any third party,
d. violate the personal rights of third parties,
e. violate the copyrights of third parties,
f. contain vulgarities or other content considered offensive,
g. encourage dangerous behaviors or glorify such attitudes,
h. refer to technical issues related to the operation of the Store (all technical matters should be addressed to the email address: [email protected]),
i. include links or other elements considered unwanted advertising content (spam),
j. refer to the Company's competition, for example by promoting other online stores,
k. aim to conduct advertising, promotional or marketing campaigns (e.g. posting advertisements, sales offers and promoting products, projects),
l. serve to carry out legally prohibited actions (such as fraud or money extortion),
m. encourage aggression or support aggression towards any living beings.

2.The Company reserves the right not to pre-approve the Content of Users published in the Store.
3. The Company may verify the Content posted by Users at any time, but in an objective manner and with due diligence.
4. The Company has the right to use automated mechanisms to detect violations within the Store (e.g. algorithm). Details of the algorithm's operation will be provided to the Customer upon their prior request to the Company.
5. In the event of the publication of prohibited Content, depending on the nature and severity of the violation of the law or the Terms and Conditions by the Customer, the Company may decide to:

a. hide the visibility of the Content,
b. remove the Content,
c. suspend or permanently block access to the possibility of posting reviews, opinions or comments in the Store,
d. suspend or permanently block the virtual Account of the Customer,
e. delete the virtual Account of the Customer in the Store,

whereby the Customer can appeal against any of the above actions to the Company.

6. The Customer or a third party has the option to report Content to the Company through:

a. email contact at [...],
b. other available communication methods specified in the "Contact" tab on the Store's website.

7. The template for reporting Content is included in Appendix 2 to the Terms and Conditions.
8. The report should:

a. include the name and surname or name and email address of the reporting party, unless it concerns a report related to offenses listed in Directive 2011/93/EU,
b. specify where the Content is located and (as far as possible) the data of the creator of the reported Content,
c. include a justification (why the reporting party believes that the Content is inconsistent with the Terms and Conditions or the law).

9. The Company will immediately acknowledge receipt of the report and analyze the Content within 14 days of receiving the full report and issue a decision regarding the Content. The Company informs both the reporter and the creator of the Content about the decision.
10. The Company reserves the right to request additional elements from the reporter, such as information, documents, and changes to the report, especially in case of deficiencies in the report. Failure of action on the part of the reporter within 30 days results in leaving the report without further analysis.
11. In addition to cases where the Company receives an official request from government agencies or other state institutions regarding Content, for each decision related to Content, the Company provides the Customer with justification including:

a. information on whether the decision resulted from a report by another Customer or third party, or from the Company's internal controls initiative,
b. reporter's data (if needed), c. decision on (actions taken):

• hiding the visibility of the Content,
• removing the Content,
• suspending or permanently blocking access to the possibility of posting reviews, opinions or comments in the Store,
• suspending or permanently blocking the virtual Account of the Customer,
• deleting the virtual Account of the Customer in the Store,

d. legal basis for the decision,
e. reasons for the decision,
f. information on whether the decision was made by the Store team or using verification tools,
g. information on the possibility of appealing the decision.

12. The author of the Content (e.g. the Customer) has the right to appeal the decision regarding the reported Content. The appeal can be submitted in writing to the Company's registered office address or by sending an email to [email protected].
13. The appeal against the decision regarding the reported Content should include data and information such as: name and surname (company name), address, justification for the appeal against the Company's decision regarding the specific Content.
14. Upon receiving the appeal, the Company confirms its receipt by sending an email to the provided contact address. The Company will immediately acknowledge receipt of the appeal and analyze the Content within 14 days of receiving the full report and issue a decision to keep the Content in the Store, delete it, hide it from view, or temporarily or permanently block the virtual Account of the reported person.
15. If the Company receives credible information about the possibility of committing an offense by the Customer or is obliged by state institutions, services or public authorities to provide data about the Customer, the Company reserves the right to notify or provide data about the Customer to the relevant institutions, services or public authorities.
16. In cases where the Company: a. has no actual knowledge of illegal Customer Content or b. after obtaining such knowledge or information takes immediate action to remove or hide the visibility of Content that is not in compliance with the law, particularly the Digital Services Act, The Company is not liable for Content posted in the Store."

 

17. PERSONAL DATA PROTECTION

1. In order to properly provide all services by the Company and protect the legal interest of authorized entities, the Company collects and processes certain personal data about Customers.
2. The Company undertakes to protect the personal data of the Customer in accordance with applicable law and the privacy policy available on the Store.
3. In accordance with art. 13 para. 1 and para. 2 of the GDPR, the Company declares that it is the administrator of Customers' personal data and processes them in accordance with the GDPR and the Personal Data Protection Act, to which the Customer gives consent by accepting this Regulations.
4. Detailed information on the principles of processing personal data and privacy protection are included in the privacy policy available at: https://mass-zone.eu/polityka-prywatnosci-pm-17.html.

 

18. FINAL PROVISIONS

1. In the event of a dispute between the Company and a consumer Client, the parties shall seek to resolve the dispute amicably, however, the consumer retains the right to resolve the dispute through the regular court, competent according to the provisions of the Civil Procedure Code of November 17, 1964 (consolidated text of 2023, item 1550 with later amendments).
2. In the event of a dispute between the Company and a non-consumer Client, the Client is obliged to attempt to resolve the dispute amicably, in particular through negotiations, and if the dispute is not resolved within 30 days, the regular court competent due to the Company's registered office will be competent to settle the dispute.
3. The content of these Regulations may be subject to change. The Company will inform Clients about any changes by posting information on the Store's website, and in the case of Clients who have placed and paid for an Order, subscribed to the Newsletter or have an active Customer Account - also by email.
4. The Company is obligated to notify of the planned changes to the Regulations and to provide the content of the new regulations in the Store at least 14 days before the new regulations enter into force.
5. Changes to the Regulations may be made by the Company due to changes in legal regulations, orders of relevant state institutions, editorial or pricing changes, changes in the range of goods or services offered, modifications in the way Services are provided by the Company and other third parties providing services related to the operation and purpose of the Store.
6. In exceptional circumstances, especially if changes to the Regulations result from changes in the law, the period referred to in the previous paragraph of the Regulations may be shortened commensurately with the circumstances justifying the shortening of this period.
7. The new regulations come into force on the date specified in the notification of the change to the Regulations, subject to the preceding paragraph.
8. In the event of significant changes to the provisions of the Regulations, the Client may declare their withdrawal from services provided electronically by the Company, in particular services: Customer Account, Newsletter.
9. Changes to the Regulations do not violate the acquired rights of the Client, which means that Orders placed by Clients before the entry into force of changes to the Regulations are executed in accordance with the existing provisions of the Regulations.
10. Matters not regulated in these Regulations shall be subject to the provisions of the Civil Code of April 23, 1964 (consolidated text of 2023, item 1610 with later amendments), the provisions of the Act of July 18, 2002 on the provision of electronic services (consolidated text of 2020, item 344) and other relevant provisions of Polish law, excluding provisions concerning international sale of goods. In the case of consumers, this choice of law applies only to the extent that the protection provided by the mandatory provisions of law of the country where the consumer has their habitual residence is not withdrawn.
11. The provisions of the Regulations do not infringe on the statutory consumer protection granted under the law applicable to the consumer.

1. In the event of disputes, if the Consumer so wishes, they may use equivalent and legally compliant methods for out-of-court or court dispute resolution, for example, through the EU ODR platform available at http://ec.europa.eu/consumers/odr/. Ultimately, the dispute is resolved by the court having jurisdiction both territorially and subject matter-wise.

Attachments:

1. Content submission form template- downloadable attachment
2. Sample withdrawal form - downloadable attachment