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Conditions

TERMS AND CONDITIONS

 

  1. DEFINITIONS

 

Terms used in the below Agreement:

 

  1. Client - a natural person, a legal person or an organizational unit that is not a legal person, for whom specific legal provisions granted legal capacity, which orders at the Shop;

  2. Civil Code - the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);

  3. Regulations - these Regulations for the provision of electronic services within the online store Globalsell sp. z o.o.;

  4. Online Store (Store) - an internet service available at www.mass-zone.eu, through which the Customer may, in particular, place Orders;

  5. Goods - products presented in the Online Store;

  6. Sales contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between mass-zone.eu and the Customer, concluded using the Store's website;

  7. Consumer Rights Act - Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827);

  8. The Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);

  9. Order - Customer's declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.

 

 

  1. GENERAL PROVISIONS

 

  1. These Regulations define the rules for using the online store available at www. mass-zone.eu.

  2. These Regulations are the regulations referred to in art. 8 of the Act on the provision of electronic services.

  3. The online store mass-zone.ee, operating at www.mass-zone.eu, is run by Globalsell sp. z o.o., ul. Chopina 19, 59-700, Bolesławiec, NIP: 6121872334, REGON: 387520751, e-mail: [email protected].

Registered in the National Court Register, KRS number: 0000869281, ran by the Minister competent for economy

  1. These Regulations specify in particular:

  • rules for registering and using an account as part of an online store;

  • conditions and rules for submitting orders via e-mail as part of an online store;

  • the principles of concluding Sales Agreements with the use of services provided as part of the Online Store.

 

  1. Using the online store is possible provided that the IT system used by the Customer meets the following minimum technical requirements: Having a computer or other electronic device with access to the Internet, Connecting to the Internet, Having a web browser, Having an active email address ( e-mail address).

  2. In order to use the online store, the customer should get access to a computer station or terminal device with access to the Internet.

  3. In accordance with applicable law, mass-zone.eu reserves the right to limit the provision of services via the Online Store to persons who have reached the age of 18 years. In this case, potential customers will be notified of the above.

  4. Customers can access these Regulations at any time via the link found on the home page of the www.mass-zone.eu website and download it and print it out. "

       9. The mass-zone.eu online store does not sell products that reach the age of majority from buyers.

  1. RULES FOR USING THE ONLINE STORE

 

  1. Registration in the Online Store is optional. The customer may place an order without registering at the Store, after reading these Regulations and accepting them. Registration takes place by completing and accepting the registration form, available on one of the Store's websites. The condition of registration is to agree to the content of the Regulations and provide personal data marked as mandatory.

 

Mass-zone.eu may deprive the Customer of the right to use the Online Store, as well as limit its access to some or all of the Online Store's resources, with immediate effect, if the Customer violates the Regulations, in particular when the Customer:

 

- provided during registration in the online store data that are not true, inaccurate or outdated, misleading or infringing the rights of third parties,

 

- committed an online violation of personal rights of third parties, in particular the personal rights of other customers of the online store,

 

- acted the way that will be recognized by mass-zone.eu as behavior that is inconsistent with applicable law or general principles of using the Internet or harming the reputation of mass-zone.eu.

 

  1. In order to ensure the security of the transmission of messages and data in relation to the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the degree of security threat to the services provided, in particular measures to prevent the unauthorized collection and modification of personal data sent on the Internet.

 

  1. The customer is obliged in particular to:

 

- non-delivery and non-forwarding of content prohibited by law, e.g. content that promotes violence, defamatory or violates personal rights and other rights of third parties,

- use the Online Store in a way that does not interfere with its operation, in particular through the use of specific software or devices,

- not taking actions such as: sending or placing unsolicited commercial information (spam) as part of the Online Store,

- using the Online Store in a way that is not inconvenient for other clients and for mass-zone.eu,

- use of all content included in the Online Store only for personal use,

- use the Online Store in a manner consistent with the provisions of the law in force on the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.

 

  1. PROCEDURE FOR CONCLUDING A SALES AGREEMENT
     

    1. In order to conclude a Sales Agreement via the Online Store, go to the website www.mass-zone.eu, make a selection, taking subsequent technical steps based on the messages displayed to the Customer and the information available on the website.

 

    1. The selection of ordered goods by the customer is made by adding them to the basket.

 

    1. When placing orders - until clicking the button confirming the order placement - the customer has the option of modifying the data entered and the selection of the good. To do this, follow the messages displayed to the Client and information available on the website.

 

    1. After providing the Online Store with all necessary data by the Customer, a summary of the placed Order will be displayed. The summary of the placed Order will include, among others description of selected goods or services, total price and all other costs.

 

    1. In order to place an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the button confirming the submission of the Order.

 

    1. Information about the Goods provided on the Store's websites constitutes an offer within the meaning of art. 66 of the Civil Code. Placing the Order by the Customer is a declaration of will to conclude a Sales Agreement with mass-zone.eu, in accordance with the Regulations.

The contract is treated as concluded with the moment of receipt of the Customer's order to the Online Store's IT system, provided that the Order is in accordance with the Regulations. After the conclusion of the contract, the Customer receives an e-mail confirming all essential elements of the Order.

    1. The sales contract is concluded in Polish, English, with the content in accordance with the Regulations.

 

  1. DELIVERY

1. Delivery of the Goods takes place to the address indicated by the Customer when placing the Order.
2. The delivery of the ordered Goods is carried out via:

- DPD (European Union countries)
- Inpost (Poland)
- Paczkomaty 24/7 (Poland)
- Orlen parcel (Poland)
- Polish Post (worldwide)
- Royal Mail (UK)
- Hermes (UK)
- SAMEDAY (Romania)
- SPRINTER (Hungary)
- Mondial Relay (France)
- Colissimo (France)

It is possible to collect the ordered goods in person in our store: Globalsell sp. z o.o., ul. Kopernika4, 59-700 Bolesławiec, Poland from Monday to Friday from 9.00 to 16.00. except for public holidays. Picking up the ordered goods in the store, you can pay in cash or by card.

Delivery time in Poland:

DPD - 1-2 working days
Orlen parcel: 2-5 working days
Inpost courier: 1-3 business days
Inpost24/7 parcel lockers: 1-3 business days
courier, Pocztex 48: 2-4 working days

Delivery time abroad:

DPD (European Union countries): 2-7 working days
Polish Post: 4-30 working days
Royal Mail (UK): 6-12 working days
Hermes (UK): 6-12 working days
SAMEDAY (Romania): 3-5 working days
SPRINTER (Hungary): 3-5 business days
Mondial Relay (France): 2-6 working days
Colissimo (France): 2-6 working days

The shipping price list is available in the "delivery cost" tab. Link: https://mass-zone.eu/en/shipping-prices-pm-65.html

Cash on delivery is an additional cost with each forwarder, which is given in the link above.

In addition, delivery costs will be indicated at the time of placing the Order.

 

Time of order fulfillment, i.e. shipment of goods: All orders are sent within 24 hours from the date of placing the order. Orders placed before 2 p.m. will be shipped the same day. Orders placed after 2 p.m. will be shipped on the next business day. If the order was placed on the day preceding a non-working day or on a non-working day (Saturday, Sunday, public holidays), the order fulfillment time is extended by the number of days off.

 

Customers can access these Regulations at any time via the link found on the home page of the www.mass-zone.eu website and download and print it.

 

Consolidation, security and sharing of the order data and General Terms and Conditions (sales regulations) takes place via email. You can view earlier orders under your account after logging in.


Delivery time 1-30 working days depending on the choice of country and type of supplier

 

  1. PRICES AND METHODS OF PAYMENT
     

    1. Commodity prices are given in Polish zloty and include all components, including VAT (with distinction of the rate), customs and all other components.

 

                 2. The customer has the option to pay the amount for the order by:
  • BANK TRANSFER ( ACCOUNT INFORMATION -> CLICK HERE)
  • ONLINE TRANSFER THROUGH PRZELEWY24
  • CASH ON DELIVERY ( AT THE PICK-UP LOCATION)
  • PAYPAL
  • DEFERRED PAYMENT PayPO - BUY NOW, PAY BY 30 DAYS

The credit card is charged when the order is placed.

    1. When choosing payment by bank transfer the payment deadline is undefined.

 

  1. THE RIGHT TO WITHDRAW FROM THE CONTRACT

 

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item.

 

To exercise the right to withdraw from the contract, you must inform the shop (Mass-zeone.eu, ul. Chopina 19, 59-700 Bolesławiec, [email protected], Telephone: +48 668 207 098) about your decision to withdraw from of this contract by way of an unambiguous statement (for example, a letter sent by post or e-mail). You can use the withdrawal form, but it is not mandatory.

 

To keep the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

 

All goods offered in the store are also covered by warranty within 24 months from the date of purchase.

 

In accordance with applicable regulations, returns of goods bought by companies are not accepted.

 

Effects of withdrawal from the contract:

 

In the event of withdrawal from this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from the delivery method chosen by you other than the cheapest method of delivery offered by us), immediately, and in any case not later than 14 days from the date on which we received the returned goods. We will refund the payment using the same payment methods that you used in the original transaction, unless you have explicitly agreed otherwise; in any case, you will not incur any fees in connection with this return.

 

Please send or return the item to us immediately, and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the item before the deadline of 14 days. You will have to bear the direct cost of returning the items. You are only responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.

The right to cancel does not exist for the following contracts:
• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

TEMPLATE OF THE FORM TO WITHDRAW FROM THE CONTRACT

(This form should only be filled out and sent to us in case of withdrawing from the contract)

– Recipient Globalsell sp. z o.o., ul. Chopina 19, 59-700, Bolesławiec, NIP: 6121872334, REGON: 387520751, e-mail: [email protected].

– I/We(*) hereby inform(*) about mine/our withdrawal from the sale contract for the following items(*) from the contract of delivery of the following items(*) from a contract of performing specific task to perform the following things(*)/from the contract of provision of the following service(*)

– Date of signing the contract(*)/date of collection(*)

– First and last name of the client(s)

– Address of the client(s)

– Signature of the client(s) (only if the form is being sent in the paper form)

– Date

(*) Delete where not applicable.

 

  1. COMPLAINTS REGARDING GOODS
     

    1. mass-zone.eu as the seller is liable to the Customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, under the warranty for defects in the scope specified in the Civil Code, in particular in art. 556 and art. 556 [1] -556 [3] of the Civil Code.

    2. Complaints arising from the infringement of the rights of the customer guaranteed by law or under these Regulations should be addressed to: Globalsell sp. z o.o., ul. Chopina 19, 59-700, Bolesławiec, [email protected]. Mass-zone.eu undertakes to consider each complaint within 14 days, and if it was not possible, to inform the customer during this period, when the complaint will be considered.

 

mass-zone.eu is not a producer of the Goods, however all Goods available in the Store are covered by the mass-zone.eu guarantee as a seller. Mass-zone.eu is responsible for the warranty of the Goods sold on terms and for the period indicated in the warranty card. The manufacturer may be responsible for the warranty of the sold Goods on terms and for the period indicated in the warranty card issued by the manufacturer. If the manufacturer's warranty document provides for such a possibility, the customer may submit his claims under the guarantee directly at the authorized service, whose address is included in the warranty card. All goods offered in the mass-zone.eu store are new, original and free of defects.

 

  1. COMPLAINTS IN THE SCOPE OF PROVIDING SERVICES BY ELECTRONIC MEANS

 

    1. Mass-zone.eu takes actions to ensure that the Store operates properly, to the extent that results from current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.

    2. The customer is obliged to immediately inform mass-zone.eu about any irregularities or interruptions in the functioning of the Online Store website.

    3. Irregularities related to the functioning of the Store may be reported by the Customer in writing to: Globalsell sp. z o.o., ul. Chopina 19, 59-700, Bolesławiec, [email protected]

    4. In the complaint, the Customer should provide his first and last name, correspondence address, type and date of irregularities related to the functioning of the Store.

    5. Mass-zone.eu undertakes to consider each complaint within 14 days, and if it was not possible, to inform the customer during this period, when the complaint will be considered.

 

  1. FINAL PROVISIONS

 

    1. Settlement of any disputes arising between mass-zone.eu and the Customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, is subjected to the courts competent in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.

    2. Settlement of any disputes arising between mass-zone.eu and the customer who is not a consumer within the meaning of art. 22 [1] of the Civil Code of the Civil Code, is subjected to the court with jurisdiction over the headquarters of mass-zone.eu.

    3. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of the Polish law shall apply. In the event of controversial issues, if the Consumer so wishes, he may use equivalent and lawful methods before the court or out-of-court dispute resolution, e.g. via the EU ODR internet platform at http://ec.europa.eu/ Consumers / handwritten /. As a last resort, the matter is settled by the local court and property court.


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