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Loyalty Program

Loyalty Program



Do you want to save money and at the same time gain motivation to regularly take care of your health? Join our loyalty program. Thanks to it, you earn points for every purchase, which you can later exchange for products from the store's offer. Because you have the option to choose any available product, you can be sure that you will always be able to exchange points for something that truly meets your needs. Check out our offer and start using the loyalty program today!

 

How does it work?

Register on our website
Buy your favorite products and earn loyalty points
Exchange points for your favorite products.



FAQ

If you have any questions regarding our program, be sure to check this section. We have prepared answers that you may need.
 

1. Who can become a member of the loyalty program?

Every registered customer of our store automatically becomes a member of the loyalty program, where they collect points for every spent złoty. Not having a customer account prevents the accumulation of loyalty points.

The registration process is quick and easy - just go to the website: https://mass-zone.eu/rejestracja.html, fill out the form, and click: create an account.
 

2. What can I earn points for?

For every złoty spent on purchases on our website, you will receive 1 point.
 

3. What can I exchange the accumulated points for?

You can buy any product in our store with points. On the product card, you will find information on how many points you need to make an exchange.

Buy product for points



If you have enough points in your account to purchase a product, there will be a message stating:

You have a sufficient amount of points


 

4. How to exchange accumulated points for products?

Add the product to the cart. If you have a sufficient amount of points on your account, a button saying "EXCHANGE FOR X POINTS" will appear next to the product in the cart.


 

Exchange for X points

 

5. If I exchange a product for points in the basket and then change my mind and want to buy another product for points, can I cancel the exchange of points for the product? 

Yes, all you have to do is press the "CANCEL EXCHANGE FOR POINTS" button next to the product in the basket.



 

Cancel exchange for points


 

6. If I want to buy 2 pieces of a particular product, but I only have enough loyalty points for one piece of the product, can I buy one product with points and pay for the other with money?

Of course, you just need to add 1 piece of the product to your basket, exchange that one piece for points in the basket, then go back to the product page again and add another piece to your basket. Then you will have one product in two positions in the basket.

 

Product for money and product for points

 

7. How long are the points I have obtained valid for?

The points you have obtained do not have an expiration date. They will remain active until you use them.
 

8. Can I buy products using both currency and points in one order?

Yes, you can configure the payment for your order however you like. If you do not have enough points to exchange all products in the order for points, or if you simply want some points to remain for later use, you can pay for some products in regular currency.
 

9. Can I pay for shipping using loyalty points?

Unfortunately, loyalty points can only be exchanged for products. Shipping is not included, so it will require a separate payment even if the entire order is paid for using loyalty points. However, if the total amount after all discounts is above 299 PLN, then shipping within Poland is free.
 

10. Will there be promotions allowing me to earn more points for a single purchase?

Of course, we plan to organize promotions that will allow you to accumulate points faster. If you want to be the first to find out about them, visit the website: [link] and sign up for the newsletter.

We typically send newsletters every Tuesday and Thursday, although sometimes important events may cause the schedule to change slightly. In the newsletter, you will find practical information about healthy lifestyles, supplementation, promotions, and clearance offers.
 

11. Can I simultaneously use points and a discount code?

Promotions in our store do not combine - this means that it is not possible to use a discount code and loyalty points at the same time. However, you can choose to activate one discount first and then the other to see which option is more favorable for you at that moment. If you choose a discount in the form of a discount code, your points will still be waiting for you.
 

12. Can wholesale customers use the loyalty program?

No, the loyalty program is exclusively for retail customers.
 



If you have any other questions, feel free to contact us.


Our amazing Customer Service team will definitely help you find the answers.

Email: [email protected]
Phone: 668 207 096 (Monday to Friday, from 7:00 to 15:00)


 


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